Frequently Asked Questions

Everything you need to know about PITAKA products, shipping, and our ecosystem.

What materials are used in PITAKA products?

We specialize in high-tech materials such as Aramid Fiber and Carbon Fiber. These materials are aerospace-grade, lightweight, and incredibly durable, providing superior protection for your electronics without adding bulk.

Are PITAKA cases compatible with MagSafe?

Yes, most of our latest cases feature our proprietary MagEZ technology, which is fully compatible with Apple’s MagSafe ecosystem, allowing for seamless wireless charging and magnetic attachment.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days, while expedited shipping options can deliver your products within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery for a full refund.

Do PITAKA products come with a warranty?

Yes, we provide a limited warranty on all our products. Smartphone cases generally carry a 2-month warranty, while our electronic chargers and carbon fiber wallets are covered for up to 1 year against manufacturing defects.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and in certain regions, Klarna for flexible installment payments.